Vivo Defence

Welcome to the Volunteer Estate Web Form

Get in touch: The VIVO Helpdesk

The VIVO Helpdesk is based in Liverpool and is the first point of contact for contract deliverables. All fault reporting should be reported to the Helpdesk, so it can be prioritised and scheduled for response and/or repair. Complaints and compliments are also reported through the Helpdesk. Our Helpdesk is contactable 24 hours a day, every day of the year.

Telephone on 0800 030 9320* (freefone)

Welcome to the Volunteer Estate Web Form.

This form is to be used for logging routine faults only. For emergency tasks, please call the Helpdesk on 0800 030 9320.

PLEASE NOTE: you are only able to upload one photograph per request, if you need multiple photographs attaching to a work order, please email the fault details and photographs to [email protected]

Your details

Please enter your details:

Requested by *

Email Address *

Position/Role in Establishment *

Are you the Building Custodian? *

Yes No

Contact Number
(preferably a mobile number so we can leave a message) *

Establishment *

Fault request details

Please detail the faults that you are reporting:

Fault request 1

Local Reference

Building Number (spec024) *

Sub location (please can you give the exact location so our operative can find this) *

What Three Words Location

Point of Contact (if that is not you)

Point of Contact number
(if this is a Skype number please provide an alternative number so we can make contact)

Fault Request (please provide as much information as possible) *

Please advise of any access restrictions (enter n/a if building is always accessible)

Please attach any images you have which relate to the fault

Add another request

VIVO - Dedicated to a better service life

Welcome to the Volunteer Estate Web Form

Get in touch: The VIVO Helpdesk

Welcome to the Volunteer Estate Web Form.

Your details

Fault request details