If you live in Service Family Accommodation, please visit Pinnacle Service Families to find out more about how to raise a repair in your home or call their 24hr helpline on 0800 031 8628.

VIVO - Dedicated to a better service life

Volunteer Estate

Welcome to the Volunteer Estate Web Form

Get in touch: The VIVO Helpdesk

The VIVO Helpdesk is based in Liverpool and is the first point of contact for contract deliverables. All fault reporting should be reported to the Helpdesk, so it can be prioritised and scheduled for response and/or repair.  Complaints and compliments are also reported through the Helpdesk.  Our Helpdesk is contactable 24 hours a day, every day of the year.

Telephone on 0800 030 9320* (freefone)

*For emergency tasks, please call us on the freefone number rather than using email or the web form. 

Welcome to the Volunteer Estate Web Form.

This form is to be used for logging routine faults only. For emergency tasks, please call the Helpdesk on 0800 030 9320.

PLEASE NOTE: Due to a technical issue, which is currently being worked on, we have temporarily removed the option to upload photographs. We apologise for any inconvenience this causes.

If you need to report a fault and submit photographs, please email [email protected]

 

Your details

Please enter your details:

Fault request details

Please detail the faults that you are reporting:

Fault request 1
Add another request