Get in touch: The VIVO Helpdesk
The VIVO Helpdesk is based in Liverpool and is the first point of contact for contract deliverables. All fault reporting should be reported to the Helpdesk, so it can be prioritised and scheduled for response and/or repair. Complaints and compliments are also reported through the Helpdesk. Our Helpdesk is contactable 24/7, 365 days a year
Telephone on 0800 0466010* (freefone)
Welcome to the FDIS Built Estate Web Form.
This form is to be used for logging routine faults only. For emergency tasks, please call the helpdesk on 0800 0466010.
PLEASE NOTE: you are only able to upload one photograph per request, if you need multiple photographs attaching to a work order, please email the fault details and photographs to [email protected]