If you live in Service Family Accommodation please visit Pinnacle Service Families to learn more about FDIS and how to raise a repair in your home; or call 0800 031 8628.

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FDIS Built Estate

Get in touch: The VIVO Helpdesk

The VIVO Helpdesk is based in Liverpool and is the first point of contact for contract deliverables. All fault reporting should be reported to the Helpdesk, so it can be prioritised and scheduled for response and/or repair.  Complaints and compliments are also reported through the Helpdesk.  Our Helpdesk is contactable 24/7, 365 days a year

Telephone on 0800 0466010* (freefone)

*For emergency tasks, please call us rather than email or web form.

Welcome to the FDIS Built Estate Web Form.

This form is to be used for logging routine faults only. For emergency tasks, please call the helpdesk on 0800 0466010.

Please inform VIVO if the asset contains any individuals self-isolating due to the Coronavirus or if the asset has been subject to exposure by personnel potentially carrying the Coronavirus in the last 72 hours.


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Fault request details

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