If you live in Service Family Accommodation please visit Pinnacle Service Families to learn more about FDIS and how to raise a repair in your home; or call 0800 031 8628.

About Serco

Serco has extensive UK and global expertise delivering built estate FM services to Defence customers. VIVO draws on Serco’s FM capabilities, gained from delivering support services to critical national infrastructure.

[picture] Serco has delivered an, extensive, high-quality, 24/7 Hard FM service for the Skynet 5 programme since 2003

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About Serco

Serco is a FTSE 250 company that specialises in the delivery of essential public services with over 55,000 people working across the world in Defence, Transport, Justice, Immigration, Health, and other Citizen Services across national, state and local government.

With a broad cross sector and international experience Serco can transfer emerging best practice, share new service innovations and improve the performance of the public services they manage.

VIVO works with Serco’s ExperienceLab to design service solutions that enhance the lived experience for Service personnel and their families living, working and training across the defence estate.

  • 55 years’ experience supporting the UK MOD

  • c£1Bn defence revenues and c£750m FM revenues globally

  • >10,000 homes maintained

  • £3.9 billion revenue public service company

  • ExperienceLab -  Serco’s unique inhouse customer experience research capability  

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