Get in touch: The VIVO Helpdesk
The VIVO Helpdesk is the first point of contact for all your maintenance needs. All fault reporting should be reported to the Helpdesk so it can be prioritised and scheduled for response and/or repair. Complaints and compliments are also reported through the Helpdesk. Our Helpdesk is contactable 24/7, 365 days a year.
You can contact the helpdesk on 0800 030 9253 (free phone)
Click here if you wish to log a repair in your home
Click here if you wish to submit a compliment our complaint
Welcome to the USVF 501st Repair Web Form
This form is to be used for logging routine faults only. For emergency tasks, please call the helpdesk on 0800 030 9253.
Please inform VIVO if any residents are self-isolating due to the Coronavirus or have been self-isolating in the last 72 hours in the fault description box.
Your details
Welcome to the 501st USVF Feedback Web Form
Your feedback is vital to us as it helps us to continue to improve our services, if you need to speak with a member of our team urgently, please call the helpdesk on 0800 030 9253
Please inform VIVO if any residents are self-isolating due to the Coronavirus or have been self-isolating in the last 72 hours in the fault description box.